Gaya APA
Fandy, T.
(2005).
Prinsip-Prinsip Total Quality Service (TQS)
(
5)
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Yogyakarta:
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Gaya MLA
Fandy, Tjiptono.
"Prinsip-Prinsip Total Quality Service (TQS)".
5
Yogyakarta:
Andi Offset,
2005.
Text.